Member Benefits

As a member of Identity Secure, you can rest assured we are helping to protect you from criminals who want to steal your identity. You also have the comfort of knowing exactly what’s on your credit profile and that you’ll be alerted to any significant changes.

A comprehensive range of features

  • Your own personalised Credit Report – our easy-to-read report allows you to take control of your credit profile. You see the same information that lenders use when deciding whether to grant you a loan or not. As it details all the accounts open in your name together with the balances, it also lets you see if anything – such as fraudulent activity – is affecting your profile.
  • Constant monitoring of your credit profile – we keep a watch on your credit profile 24 hours a day, 365 days a year. If significant changes occur, we let you know so you can check that the change is genuine. Each month, if there are no significant changes, we send you an email or SMS confirming this.
  • Help with correcting any errors on your credit profile – if you spot any errors, just let us know and we will help to get things rectified.
  • Advice on protecting yourself against fraud – we provide practical online guidance on how you can avoid becoming a victim of all types of identity crime.
  • Access to your own fraud adviser should the worst occur - Should you fall victim to identity crime, a fraud adviser will help you through the process of restoring your identity and financial records.
  • Online Protection Software to help protect you from email ‘phishing’ scams and key logging malware – our downloadable software helps to protect your identity by preventing you from entering your personal or payment details onto fraudulent sites and by scrambling all your key-strokes to prevent your information being captured by malicious viruses that may be attached to your computer.
  • ID MobileProtect – The ID MobileProtect App offers you a safe and secure browsing environment in order to protect your personal data on up to 3 mobile phone and/or tablet devices.
  • Online monitoring - by registering your bank cards and other personal data, and we will scan the internet daily to let you know if any of your data is publicly available online. You can then take the appropriate steps to ensure you safeguard this data.
  • Personalised ID theft risk assessment – our easy-to-use online tool helps you assess your potential vulnerability to identity theft and suggests ways you could reduce the threat.
  • CIFAS Protective Registration – if you inform us that any items containing your personal details are lost or stolen, by registering your details with CIFAS, the UK's fraud prevention service, any credit applications made in your name will need to be directly authenticated by you.
Features and benefits

Calls to 03 numbers will cost no more than 01 or 02 numbers from landlines or mobiles and are included within free call packages. Please be advised calls are recorded for training and quality assurance purposes. For more information, please see our privacy policy.
Identity Secure is provided by cxLoyalty International Limited. Registered address: Charter Court, 50 Windsor Road, Slough, Berkshire, SL1 2EJ. Registered in England No. 1008797. VAT number GB125495408. cxLoyalty International Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 311584. You can check this on the Financial Services Register by visiting the FCA's website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.